Returns, Refunds & Cancellation

Returns — non-customized jerseys

You may request a return for a non-customized jersey within 7 days of delivery. To request a return, contact us with your order ID and photographs of the item.

Condition required

The jersey must be:

• unused
• unworn
• unwashed
• with original tags and packaging intact
• free from damage, stains, smell or any alteration
• in resalable condition

Returns that do not meet these conditions cannot be accepted.

Who pays return shipping

• Size issue or change of mind — the customer bears the return shipping cost.
• Wrong, damaged or defective item — TalkJersey bears the return shipping cost.

Exchange

For a non-customized jersey we offer one size exchange per order, subject to stock availability in the requested size.

Customized jerseys

Jerseys with printing, a name, a number or an add-on badge are made to order and are therefore non-returnable and non-exchangeable.

The only exception is where the item delivered is wrong, damaged, or has a manufacturing defect. In that case contact us within 7 days of delivery with your order ID and photographs, and TalkJersey bears the return shipping cost.

Cancellation

A cancellation request can be raised by contacting us with your order ID.

Customized orders may also be cancelled within 2 hours of placing the order, provided customization processing has not started.

Once processing or dispatch has started, or once customization processing has started, an order can no longer be cancelled.

When an order is cancelled by us, any reserved stock is released back to the catalogue automatically.

Refunds

Where a return or cancellation is approved and a refund is due, the refund is issued back through the original payment method, where applicable.

Refund eligibility is subject to this Returns, Refunds & Cancellation Policy and to the payment status of your order. A refund is processed only after the returned item has been received and inspected, or after a cancellation has been approved.

Refunds are not automatic. Each approved refund is processed manually by us, and is issued within 5 – 7 business days of approval. If a payment was attempted but not completed, the order is recorded as PENDING and no amount is treated as received — contact us with your order ID and we will confirm the payment status against our records.

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